Hey guys, Mike McManes – General Manager at Eastside Dodge. Today I am going to explain a little about a new service called the “Mopar Express Lane” and what it means to you.
Express Lane is something we decided to do to accommodate our customers. Before Express Lane, we had an appointment only (like the typical dealership) where you would come in at 9:00 am and not see your vehicle until noon if you were lucky! We realized that it was not very convenient to get an oil change done in three hours at best, so we decided that for our customers there was something we needed to do was to offer a no appointment – quick and easy – oil changes and more in under 30 minutes.
It is very simple, you just need to come on in, you can drive right into our drive thru. It’s a sheltered drive thru, we have a designated lane for Express and a designated Advisor. Just pull right up at your convenience, we’ll get your vehicle in and we will get you in and out in under 30 minutes for most vehicles. We actually have a full Deli where you could enjoy a cup of coffee and eat your breakfast or lunch (depending on the time of the day) while you are waiting and before you know it, you will be out the door!
You don’t need to book an appointment, that’s the one thing that we understood was inconvenient – why book an appointment for something that could be done in less than half an hour. If you are driving by or are in the area, just pop in quick to get that 30 minute oil change and be on your way!
In the Express Lane we do much more than just an oil change. The oil change is what happens behind the scenes as we are checking everything else. Right as you pull in, we have a two man team that will work on your vehicle and while doing the oil change, they will check up to 34 points of inspection to make sure your vehicle is in optimal working condition. This does not cost you any extra, it’s all included in the price of an oil change. As a result of this inspection, we may recommend to you that you may want to change or upgrade something during the same visit, but we will always check with you first before continuing with the service.
I want to Thank You for watching our Express Lane video to find out why we did it, how it works; it’s great, it’s convenient and we hope to see you in the store soon!